June 22, 2023

Volume XIII, Number 173

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ROCKET BLASTED: Mortgage Giant Hit with ANOTHER TCPA Class Action

With every preparation for a trip out of the earth’s atmosphere, one must first ensure the rocket is properly fueled! Rocket Mortgage may need to take a page out of NASA’s playbook and double-check their “rocket fuel” as in all the numbers they are dialing on a daily basis.

On Monday the mortgage giant was hit with yet another class action lawsuit seeking injunctive and monetary relief, alleging violation of both the Do Not Call Registry, which carries a penalty of $500 – $1500 per each violation and the Internal Do Not Call list which carries a $1500 penalty per each violation.

In the complaint, plaintiff Tuso, alleges that not only did they never request information from Rocket to start with but that when they did receive the unwanted calls and texts, their request to stop was ignored. Tuso began to receive simultaneous calls and text messages from Rocket on March 16th, Tuso replied STOP to a text and received confirmation that the request was being processed and may take up to 24 hours. Tuso then received the same welcome text again on March 20th followed by another phone call from Rocket Mortgage offering refinance products. While on the phone with an agent from Rocket explaining how they had opted out, Tuso received yet another text, this time from a specific banker at Rocket offering services. Yikes!

It is vitally important that you are scrubbing the national DNC when necessary in your business practices and that your company implements and actively maintains an internal DNC list.

You can read the full complaint here, we will keep a watchful eye on this as always.

© 2023 Troutman FirmNational Law Review, Volume XIII, Number 173
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About this Author

Angelika Munger TCPA Paralegal
Paralegal

Angelika Munger is the Duchess of TCPAWorld and a Paralegal at the Troutman Firm. With a knowledgeable background in marketing compliance, state specific regulations and TCPA.

When she is not providing support to her amazing team members, you can find her hiking, paddle boarding and enjoying time with her family.

(949) 350-3663